What materials are your jewelry pieces made from?
Answer: Our pieces are crafted using high-quality metals and premium stones, selected for durability, shine, and long-lasting elegance.
Are your products hypoallergenic?
Answer: Yes. Most of our jewelry is made with skin-friendly materials designed to minimize irritation for sensitive skin.
How do I know the sizing or fit?
Answer: Each product page includes clear sizing details. If you need help choosing the right size, our support team can guide you.
How long does shipping take?
Answer: Shipping times vary by region. You will receive tracking details as soon as your order is processed and dispatched.
Do you ship internationally?
Answer: Yes, we ship worldwide. Local customs or import fees (if any) are the responsibility of the customer.
What is your return policy?
Answer: All sales are final. If your item arrives damaged or incorrect, we will provide a replacement or store credit. Please contact us within 7 days of delivery with photo or video proof.
Is my payment secure?
Answer: Absolutely. We use secure, encrypted payment gateways to protect all customer information.
How can I reach customer support?
Answer: You can contact us anytime at support@notag.co, and our team will assist you as quickly as possible.
How do I care for my jewelry?
Answer: Keep your pieces away from perfumes, lotions, and water. Store them in a dry place and clean gently with a soft cloth to maintain shine.
Will the jewelry look the same as the photos?
Answer: Yes. Our photos are designed to represent each piece accurately. Slight variations in lighting may occur, but the design and quality remain consistent.
