Return and Refund Policy

RETURN AND REFUND POLICY

Last Updated: October 7, 2025

NO RETURNS - NO EXCHANGES - ALL SALES FINAL

By placing an order with NOTAG, you acknowledge and agree that all purchases are final. We do not accept returns, exchanges, or provide refunds for any reason, except as explicitly stated in the "Damaged or Defective Items" section below.

1. NO RETURNS OR EXCHANGES

We operate a strict no-return, no-exchange policy. This applies to all products sold on our store without exception, including but not limited to:

  • Change of mind or buyer's remorse
  • Incorrect size, color, or style selected by customer
  • Product does not meet customer expectations
  • Customer ordered the wrong item
  • Customer no longer wants or needs the item
  • Product arrived later than expected
  • Customer found a better price elsewhere
  • Gift purchases (all gift sales are final)
  • Sale, clearance, or discounted items
  • Items purchased during promotional periods

This policy applies regardless of the condition of the item upon return.

2. CUSTOMER RESPONSIBILITY

Before completing your purchase, you are responsible for:

  • Carefully reviewing all product descriptions, specifications, dimensions, materials, and features
  • Reviewing all product images from multiple angles
  • Checking size charts and measurement guides
  • Verifying shipping address accuracy
  • Confirming color and style selections
  • Reading customer reviews and ratings
  • Understanding product limitations and uses
  • Asking questions before purchase via email at support@notag.co

We strongly recommend taking time to ensure the product meets your needs before finalizing your order.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS ONLY

We stand behind the quality of our products. We will only consider claims for items that arrive:

  • Damaged in transit - visible damage to the product caused by shipping
  • Defective - product does not function as described or is materially flawed
  • Materially different - product received is significantly different from what was advertised (wrong color, wrong product entirely)
  • Wrong item shipped - you received a completely different product than ordered

4. CLAIM REQUIREMENTS AND PROCESS

To submit a valid claim, you MUST comply with ALL of the following requirements:

A. Timing:

  • Claims must be submitted within 7 calendar days of delivery
  • Claims submitted after 7 days will be automatically rejected
  • Delivery date is determined by tracking information, not when you opened the package

B. Required Documentation: You must provide ALL of the following:

  1. Order number found in your confirmation email
  2. Clear, well-lit photos of the defective/damaged item from multiple angles
  3. Photos of all packaging materials including box, bubble wrap, and shipping labels
  4. Close-up photos showing the specific defect or damage
  5. Video evidence if applicable, showing the defect or malfunction
  6. Detailed written description of the issue
  7. Photos of product tags if still attached

C. Item Condition:

  • Item must be unused, unworn, and unaltered
  • All original tags must still be attached
  • Item must be in original packaging
  • All accessories, manuals, and components must be included
  • Item must not show any signs of use, wear, washing, or modification

D. Submission Method:

  • Email all documentation to: support@notag.co
  • Use subject line: "Claim - Order" followed by your order number
  • Include all required documentation in a single email

Incomplete claims will be rejected without review.

5. WHAT IS NOT COVERED

We do NOT accept claims for:

Customer Error:

  • Wrong size, color, or style selected by customer
  • Customer ordered incorrect quantity
  • Customer provided wrong shipping address
  • Customer's expectations not met

Normal Characteristics:

  • Minor color variations from photos due to screen displays
  • Slight variations in size within 1-2cm tolerance
  • Minor cosmetic imperfections that don't affect functionality
  • Natural variations in materials such as wood grain or fabric patterns
  • Wrinkles in fabric items from packaging
  • Minor scuffs from handling during quality checks

Post-Delivery Issues:

  • Damage occurring after delivery
  • Lost or stolen packages after confirmed delivery
  • Items damaged by customer during unboxing
  • Normal wear and tear from use
  • Damage from improper use, care, or storage
  • Allergic reactions or skin sensitivities
  • Items washed, worn, or used in any way

Preference Issues:

  • Product doesn't match customer's decor or style
  • Customer changed their mind
  • Product doesn't fit as expected if measurements were provided
  • Odor or smell, as some products may have manufacturing odors that dissipate

Timing Issues:

  • Claims submitted after 7-day window
  • Delayed delivery, as we are not responsible for carrier delays

6. CLAIM REVIEW PROCESS

Review Timeline:

  • Claims are reviewed within 5-10 business days of submission
  • Complex claims may require additional time
  • We may request additional photos or information

Our Decision:

  • All claim decisions are made at our sole discretion
  • Our decision is final and not subject to appeal
  • We reserve the right to reject any claim for any reason

If Approved:

  • You will receive ONE of the following at our choice:
    • Replacement item subject to inventory availability
    • Store credit non-transferable, valid for 90 days
  • We do NOT provide cash refunds under any circumstances
  • Replacement shipping times vary between 15-30 business days

If Rejected:

  • You will be notified via email with reason for rejection
  • No further action will be taken
  • The item remains your property

7. RETURN SHIPPING FOR APPROVED CLAIMS

If we approve a replacement:

  • Return shipping costs are YOUR responsibility
  • You must ship using a tracked carrier
  • You must provide tracking information
  • Items must be returned within 14 days of approval
  • Items lost in return transit are your responsibility
  • We do not provide prepaid return labels

Return address will be provided upon claim approval. Do not send items without prior approval or they will be discarded.

8. REFUND POLICY - NO CASH REFUNDS

We do NOT provide cash refunds under any circumstances, including:

  • Damaged or defective items, which receive replacement or store credit only
  • Processing errors or duplicate charges, which receive store credit only
  • Payment disputes, which will be contested
  • Cancelled orders after processing begins

Partial Refunds: We do not offer partial refunds, price adjustments, or credits for:

  • Price drops after purchase
  • Promotional codes discovered after checkout
  • Competitor pricing
  • Shipping costs, even if item is defective

9. LOST OR STOLEN PACKAGES

  • We are not responsible for lost or stolen packages after confirmed delivery
  • Confirmed delivery is determined by carrier tracking showing "Delivered"
  • If tracking shows delivered but you didn't receive it, contact the carrier
  • We recommend using delivery instructions or requiring signatures
  • We do not provide replacements or refunds for stolen packages
  • You may need to file a claim with your local postal service or police

10. SHIPPING DELAYS

  • We are not responsible for carrier delays
  • Estimated delivery times are not guaranteed
  • No refunds or compensation for late delivery
  • International orders may experience customs delays

11. CHARGEBACKS AND PAYMENT DISPUTES

Warning: Initiating a chargeback or payment dispute constitutes fraud if:

  • You received the item as described
  • You changed your mind after purchase
  • You are attempting to get a free item

Consequences of fraudulent chargebacks:

  • We will contest all illegitimate chargebacks with full documentation
  • Your account will be permanently banned
  • We will report fraudulent activity to payment processors
  • We reserve the right to pursue legal action for losses incurred

If you have a legitimate issue, contact us first at support@notag.co

12. EUROPEAN UNION CUSTOMERS

While EU regulations provide a 14-day right of withdrawal for distance purchases, this right does NOT apply to:

  • Sealed goods opened after delivery for hygiene or health protection reasons
  • Personalized or custom-made items
  • Items that deteriorate rapidly or expire quickly
  • Digital content if applicable

For items eligible under EU law, returns are still subject to all conditions in this policy including documentation requirements and item condition standards.

13. CONTACT FOR CLAIMS

Before contacting us, ensure you have: ✓ Order number
✓ All required photos
✓ Detailed description
✓ Within 7-day window

Email: support@notag.co
Subject Line: Claim - Order, followed by your order number

Response time: 1-3 business days for initial response

Do not contact us for:

  • General return requests, which will be denied
  • Change of mind, which will be denied
  • Size or color exchanges, which will be denied
  • Refund requests, which will be denied

14. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Return and Refund Policy at any time without prior notice. Changes become effective immediately upon posting. Your continued use of our store after changes constitutes acceptance of the modified policy. The policy in effect at the time of your purchase governs your transaction.

15. ACCEPTANCE OF TERMS

By completing a purchase on NOTAG, you confirm that you:

  • Have read and understood this entire Return and Refund Policy
  • Agree to all terms and conditions outlined herein
  • Acknowledge that all sales are final
  • Accept that refunds will not be provided under any circumstances
  • Understand the limited exceptions for damaged or defective items only
  • Agree to comply with all claim requirements if an issue arises

If you do not agree with this policy, do not place an order.

SUMMARY:

  • ❌ No returns for any reason
  • ❌ No exchanges for any reason
  • ❌ No cash refunds ever
  • ✓ Damaged or defective items only: replacement or store credit at our choice
  • ✓ Must claim within 7 days with complete documentation
  • ✓ All decisions are final

Questions? Email: support@notag.co