SHIPPING POLICY
Last Updated: October 7, 2025
This Shipping Policy governs all shipments of products purchased from NOTAG. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.
IMPORTANT: ALL SHIPPING TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED. WE ARE NOT LIABLE FOR SHIPPING DELAYS OF ANY KIND.
SECTION 1 - GENERAL SHIPPING TERMS
1.1 Acceptance of Policy By placing an order, you explicitly agree to:
- All terms and conditions in this Shipping Policy
- Estimated delivery times which may vary significantly
- Our limitations of liability for shipping issues
- All risks associated with shipping and delivery
1.2 Modification Rights We reserve the absolute right to:
- Modify this Shipping Policy at any time without notice
- Change shipping methods, carriers, or delivery times
- Adjust shipping costs without prior notification
- Discontinue shipping to certain locations
Changes are effective immediately upon posting. Your order is subject to the Shipping Policy in effect at the time of purchase.
1.3 Binding Nature This Shipping Policy is incorporated into and forms an integral part of our Terms of Service. All provisions of our Terms of Service apply to shipments, including limitation of liability, disclaimer of warranties, and dispute resolution provisions.
SECTION 2 - PROCESSING TIME
2.1 Standard Processing
- Orders are typically processed within 2-7 business days after payment confirmation
- Processing time does NOT include shipping time
- Processing begins only after payment is fully verified and cleared
- Business days are Monday through Friday, excluding holidays
2.2 Extended Processing Periods Processing may take up to 10-15 business days or longer during:
- Peak seasons (Black Friday, Christmas, New Year, Chinese New Year, Ramadan, etc.)
- Promotional sales and special events
- High order volume periods
- Product availability delays
- Supplier delays or inventory issues
- Holidays or non-business days
2.3 Processing Delays We reserve the right to delay processing for any reason, including:
- Payment verification or authorization issues
- Suspected fraudulent orders or security concerns
- Incomplete or incorrect shipping information
- Product availability or stock issues
- Quality control inspections
- Supplier delays or manufacturing issues
- Force majeure events or circumstances beyond our control
- Any other reason at our discretion
2.4 No Guarantee Processing times are estimates only and NOT guaranteed. We are not liable for processing delays or extended processing times.
2.5 Non-Business Days We do not process or ship orders on:
- Weekends (Saturday and Sunday)
- International and local holidays
- During unforeseen business closures
Orders placed during these periods will be processed on the next business day.
SECTION 3 - SHIPPING METHODS AND DELIVERY TIMES
3.1 Shipping Time Estimates All shipping times are estimates from the date of shipment (NOT from order date) and are subject to significant variation:
Standard Shipping (Economy):
- 15-45 business days to most destinations
- 20-60 business days to remote or restricted areas
- Tracking may be limited or unavailable
- No guaranteed delivery date
Premium Shipping (Expedited):
- 7-15 business days to major destinations
- 10-20 business days to other locations
- Better tracking availability
- No guaranteed delivery date
Express Courier (When Available):
- 3-10 business days to selected destinations
- Subject to availability and additional fees
- Better tracking and handling
- Still no guaranteed delivery date
3.2 Total Delivery Time TOTAL DELIVERY TIME = Processing Time + Shipping Time + Customs Clearance (if applicable)
For example:
- 7 days processing + 30 days shipping + 5 days customs = 42 days total
- Actual time may be significantly longer
3.3 No Guarantees IMPORTANT: All delivery timeframes are estimates only and are NOT guaranteed. Actual delivery times may be:
- Significantly shorter or longer than estimated
- Affected by factors beyond our control
- Extended without notice or compensation
- Variable based on destination and circumstances
3.4 Extended Delivery Times Delivery may take significantly longer due to:
- Customs processing and inspections
- International shipping delays
- Carrier capacity issues
- Weather conditions and natural disasters
- Political events or trade restrictions
- Pandemic-related disruptions
- Holiday season congestion
- Remote or rural delivery locations
- Incorrect or incomplete address information
- Any other factors beyond our control
3.5 Carrier Assignment
- We select carriers at our sole discretion based on product, destination, and availability
- We cannot guarantee specific carriers
- Carriers may vary for different items in the same order
- Carrier changes may occur without notice
3.6 Tracking Availability
- Tracking numbers will be provided when available, typically within 3-10 business days after order placement
- Tracking updates may take 5-10 days to appear in carrier systems
- Not all shipping methods provide detailed tracking
- Tracking may be limited, infrequent, or unavailable for standard shipping
- Final delivery may not be reflected in tracking systems
SECTION 4 - SHIPPING COSTS
4.1 Pricing Shipping costs are:
- Calculated at checkout based on destination, weight, and selected method
- Subject to change without notice
- Final and non-refundable once order is placed
- Non-refundable even if order is cancelled, returned, or delivery fails
4.2 Additional Costs NOT Included Shipping costs do NOT include:
- Taxes (sales tax, VAT, GST, etc.)
- Customs duties and import fees
- Brokerage fees or handling charges
- Remote area surcharges
- Address correction fees
- Re-delivery fees
- Storage fees for unclaimed packages
- Any other governmental or carrier charges
YOU ARE RESPONSIBLE FOR ALL SUCH ADDITIONAL COSTS.
4.3 Free Shipping Promotions When we offer free shipping:
- It applies only to standard shipping methods
- Minimum purchase requirements may apply
- Excludes certain products, destinations, or regions
- Does not apply to returns, exchanges, or reshipments
- May be modified or cancelled at any time
- Other exclusions may apply
4.4 No Refunds for Shipping Shipping costs are non-refundable under ANY circumstances, including:
- Order cancellations (by you or us)
- Product returns or exchanges
- Delivery delays or failures
- Lost or damaged packages
- Customer address errors
- Refused deliveries
- Any other reason
SECTION 5 - INTERNATIONAL SHIPPING
5.1 Customs, Duties, and Taxes YOU ARE SOLELY RESPONSIBLE FOR:
- All customs duties, import taxes, tariffs, and fees
- VAT, GST, or other consumption taxes
- Brokerage fees and handling charges
- Customs clearance procedures
- Compliance with import regulations
- Payment of all charges upon delivery
5.2 Customs Declaration
- We declare all shipments accurately according to regulations
- We will NOT mark items as "gifts" to avoid duties
- We will NOT undervalue products on customs forms
- We will NOT falsify customs documentation
- Requests to violate customs regulations will be denied
5.3 Customs Delays
- International shipments may be delayed days, weeks, or months due to customs
- Customs processing times are beyond our control
- We are not liable for customs delays
- Delays do not entitle you to refunds or compensation
- Extended customs holds are not grounds for cancellation
5.4 Customs Seizure or Rejection If your package is:
- Seized or confiscated by customs
- Rejected due to import restrictions
- Held pending additional fees or documentation
- Destroyed by customs authorities
You will NOT receive a refund or replacement. You are responsible for understanding import regulations in your country.
5.5 Refused Customs Charges If you refuse to pay customs duties, taxes, or fees:
- The package may be returned to sender, abandoned, or destroyed
- You will NOT receive a refund
- You are responsible for all costs incurred
- We may charge you return shipping and handling fees
5.6 Restricted Countries and Products
- Some countries or regions cannot receive certain products
- We may refuse to ship to restricted locations
- Export control laws may prohibit certain shipments
- You are responsible for knowing your country's import restrictions
SECTION 6 - SHIPPING ADDRESS
6.1 Your Responsibility You are solely responsible for:
- Providing complete, accurate, and current shipping information
- Including all necessary details (apartment numbers, building names, postal codes, etc.)
- Verifying address accuracy before completing checkout
- Ensuring recipient availability to receive packages
- Providing special delivery instructions if needed
6.2 Address Errors We are NOT responsible for:
- Orders shipped to incorrect addresses provided by you
- Packages delayed due to incomplete addresses
- Packages returned due to incorrect information
- Delivery failures caused by address errors
- Additional costs incurred due to address corrections
6.3 Address Changes
- Address changes must be requested within 12 hours of order placement
- Email requests to support@notag.co immediately
- We cannot guarantee address changes after processing begins
- Address changes may not be possible once shipped
- Additional fees may apply for address corrections with carriers
6.4 Undeliverable Addresses We reserve the right to:
- Cancel orders with unverifiable addresses
- Refuse shipment to addresses deemed high-risk
- Require additional verification for certain addresses
- Refuse re-shipment of returned packages due to address errors
6.5 Shipping Restrictions We may NOT ship to:
- P.O. Boxes (unless specifically stated as available)
- Military APO/FPO/DPO addresses (availability varies by product)
- Freight forwarders or package forwarding services
- Hotel or temporary addresses (at our discretion)
- Certain remote or restricted regions
- Locations we determine to be high-risk
SECTION 7 - DELIVERY ISSUES
7.1 Delivery Confirmation Once tracking shows "Delivered," we consider the order successfully delivered, regardless of whether you physically received the package.
7.2 Package Not Received If tracking shows "Delivered" but you claim not to have received it:
- Check with neighbors, household members, and building management
- Check all possible delivery locations (porch, mailbox, secure areas, etc.)
- Verify the shipping address on your order confirmation
- Check for delivery notices or attempted delivery cards
- Wait 48-72 hours as packages are sometimes marked delivered prematurely
- Contact the shipping carrier directly
WE ARE NOT RESPONSIBLE for packages marked as delivered by the carrier.
7.3 Lost or Stolen Packages We are NOT responsible for:
- Packages lost or stolen after carrier confirms delivery
- "Porch pirate" theft or package theft
- Packages taken by others at your address
- Packages delivered to incorrect locations despite correct address
7.4 Filing Lost Package Claims You may file a claim for a lost package ONLY if:
- Tracking shows NO delivery after maximum estimated delivery time PLUS 15 additional business days
- You contact us within 7 days after this extended period
- You provide all tracking information and order details
Lost package claims:
- Are subject to investigation which may take 30-90 days
- May require cooperation with carriers
- May result in denial if insufficient evidence
- Do not guarantee refund or replacement
- Are resolved at our sole discretion
7.5 Damaged Packages For packages damaged in transit:
- Inspect packaging immediately upon receipt
- Document damage with clear photos BEFORE opening
- Take photos of outer packaging, inner packaging, and damaged items
- Contact us within 7 days of delivery at support@notag.co
- Provide order number, tracking number, and all photos
- Keep all packaging materials for inspection
We reserve the right to:
- File claims with carriers on your behalf
- Deny damage claims lacking proper documentation
- Require return of damaged items for inspection
- Determine appropriate resolution at our discretion
7.6 Missing Items in Shipment If you receive a package but items are missing:
- Verify your order confirmation for what was actually ordered
- Check all packaging materials thoroughly
- Contact us within 7 days of delivery
- Provide order number, tracking number, and description of missing items
We will investigate but are not liable for carrier errors or losses.
7.7 Wrong Item Received If you receive incorrect items:
- Contact us within 7 days of delivery
- Provide clear photos of items received
- Include order number and tracking number
- Do NOT discard or return items without authorization
We will determine appropriate resolution at our discretion, which may include replacement or store credit.
SECTION 8 - DELIVERY ATTEMPTS AND DELAYS
8.1 Carrier Delivery Attempts Carriers typically make 1-3 delivery attempts:
- You are responsible for being available or arranging receipt
- Carriers may leave notices of attempted delivery
- You must arrange redelivery or pickup according to carrier instructions
- Additional fees for redelivery or pickup are your responsibility
8.2 Failed Delivery Attempts If delivery fails after all attempts:
- Package may be returned to sender
- Package may be held at carrier facility for pickup
- Package may be abandoned or destroyed after holding period
- You are responsible for all costs incurred
- You will NOT receive automatic refund
8.3 Unclaimed Packages If you fail to claim or retrieve packages:
- Packages will be returned to sender or abandoned after carrier holding period
- You are responsible for return shipping costs
- We may charge restocking fees
- No refund will be provided
- We may refuse to reship without additional payment
8.4 Delivery Delays - No Liability WE ARE NOT RESPONSIBLE OR LIABLE FOR:
- Weather-related delays
- Natural disasters (earthquakes, floods, fires, storms, etc.)
- Carrier delays, failures, or capacity issues
- Customs delays or inspection holds
- Pandemic-related disruptions
- Political unrest, strikes, or labor disputes
- Government actions or regulations
- Port congestion or logistics delays
- Holiday season delays
- Force majeure events
- Any other delays beyond our reasonable control
8.5 Peak Season Delays Expect significant delays during:
- Holiday seasons: Christmas, New Year, Ramadan, Eid, etc.
- Chinese New Year: Delays of 2-4 weeks or more
- Black Friday / Cyber Monday: Extended processing and shipping times
- Back to school seasons
- Other major shopping events
We will not provide compensation, refunds, or expedited shipping for peak season delays.
8.6 No Compensation We do NOT provide:
- Refunds for delayed shipments
- Discounts or credits for late delivery
- Compensation for inconvenience or missed events
- Expedited shipping upgrades due to delays
- Any other compensation for shipping delays
SECTION 9 - TRACKING YOUR ORDER
9.1 Tracking Information
- Tracking numbers will be emailed within 3-10 business days after order placement
- Some orders may not receive tracking numbers
- Tracking availability depends on shipping method and destination
9.2 Tracking Updates
- Allow 5-10 days for first tracking update after receiving tracking number
- Tracking updates may be infrequent (every 5-10 days or more)
- Updates may stop after package leaves origin country
- Final delivery may not show in tracking
- Lack of tracking updates does NOT mean package is lost
9.3 Tracking System Limitations
- Standard shipping often has limited or no tracking
- Some carriers only track to customs, not final delivery
- Tracking may show inaccurate or delayed information
- Tracking systems may show confusing or contradictory status updates
- We have no control over carrier tracking systems
9.4 When to Contact Us Do NOT contact us about tracking unless:
- Tracking has not updated in more than 20 consecutive days
- Maximum estimated delivery time PLUS 15 additional days has passed with no delivery
- Tracking shows an exception, problem, or return to sender
9.5 Before Contacting Us Before requesting support:
- Check tracking on carrier's official website
- Allow full estimated delivery time plus 15 days
- Check with your local post office or customs
- Verify your shipping address
- Review our Return and Refund Policy
Premature inquiries may receive delayed responses or no response.
SECTION 10 - MULTIPLE ITEM ORDERS
10.1 Separate Shipments Orders containing multiple items:
- May be shipped separately from different warehouses or suppliers
- Will likely arrive on different dates
- May have different tracking numbers
- May use different carriers
- May have varying delivery times
10.2 No Shipment Consolidation We will NOT:
- Delay shipment of available items to consolidate packages
- Combine items into single shipments
- Wait for all items to be ready before shipping
- Coordinate simultaneous delivery
Each item ships when ready, independently of other items in your order.
10.3 Partial Deliveries
- You may receive multiple packages at different times
- Do NOT contact us about missing items until 15 days after the last item is delivered
- Do NOT file claims until all tracking numbers show final status
10.4 Shipping Costs for Multiple Items
- Shipping costs apply to the entire order, not per item
- Separate shipments do not result in additional shipping charges to you
- However, if items are returned, you are responsible for return shipping for each item separately
SECTION 11 - REFUSED OR RETURNED SHIPMENTS
11.1 Refused Delivery by Customer If you refuse delivery of your package for any reason:
- You will NOT receive a refund
- You are responsible for ALL shipping costs (original and return)
- Restocking fees may apply (typically 20-30% of order value)
- We may deduct all costs from any refund or store credit issued
- We reserve the right to refuse future orders from you
11.2 Refusal Due to Customs Fees If you refuse delivery due to customs duties, taxes, or fees:
- You will NOT receive a refund
- You are responsible for all costs incurred
- This constitutes breach of our Terms of Service
- We are not responsible for customs charges you refuse to pay
11.3 Returned to Sender If a package is returned to sender due to:
- Failed delivery attempts
- Incorrect or incomplete address provided by you
- Refusal to pay customs fees
- Refusal of delivery
- Customer unavailability
- Carrier inability to deliver
YOU WILL NOT RECEIVE AN AUTOMATIC REFUND.
11.4 Reshipment of Returned Packages If a package is returned to sender:
- We may offer reshipment at your expense (full shipping cost + handling fee)
- We may offer store credit minus all costs incurred
- We may refuse to reship and provide no refund
- Decision is entirely at our discretion
- You must pay all costs before reshipment
11.5 Abandoned Packages Packages returned or abandoned due to:
- Customer actions or inactions
- Incorrect address provided by customer
- Refusal of customs charges
May be kept, resold, or discarded at our discretion without refund or compensation.
SECTION 12 - CARRIER PARTNERS
12.1 Carriers We Use We work with various international shipping carriers and postal services, including but not limited to:
- International postal services
- Standard economy carriers
- Premium shipping services
- Express courier companies
- Regional logistics providers
- Freight forwarding services
12.2 No Carrier Guarantee
- Specific carriers are assigned based on product, origin, destination, and availability
- We cannot guarantee or accommodate requests for specific carriers
- Carriers may change without notice
- Different items in the same order may use different carriers
12.3 Carrier Terms Apply
- Each carrier has its own terms and conditions
- You are subject to carrier terms and policies
- We are not responsible for carrier actions, policies, or failures
- Disputes with carriers must be resolved directly with the carrier
12.4 Carrier Liability Limits
- Carriers have limited liability for lost or damaged packages (often $50-$100 maximum)
- We do not purchase additional insurance unless you specifically request and pay for it
- Carrier liability does NOT guarantee you will receive refund or replacement from us
SECTION 13 - SPECIAL CIRCUMSTANCES
13.1 Remote Areas Delivery to remote, rural, or hard-to-reach areas:
- May take significantly longer than estimated
- May incur additional fees from carriers
- May not be available for certain shipping methods
- May require you to collect from nearest distribution center
13.2 Signature Required
- Some shipments may require signature upon delivery
- Signature requirements are determined by carrier or product value
- If you are unavailable to sign, carrier will leave notice and reattempt delivery
- You may need to collect from carrier facility
13.3 Hold for Pickup Some carriers offer hold-for-pickup options:
- You must arrange this directly with the carrier after shipment
- We cannot arrange hold-for-pickup before shipping
- You are responsible for collecting package within carrier timeframes
13.4 Redelivery Requests If you miss a delivery:
- Contact the carrier directly to arrange redelivery
- Additional fees may apply and are your responsibility
- Redelivery timeframes are determined by carrier
13.5 Weather and Natural Disasters
- Severe weather may delay or suspend delivery services
- Natural disasters may cause extended delays or delivery failures
- We are not liable for weather-related issues
- No compensation or refunds provided for weather delays
SECTION 14 - HOLIDAYS AND NON-BUSINESS DAYS
14.1 Our Non-Business Days We do not process or ship orders during:
- Weekends (Saturday and Sunday)
- Major international holidays
- Local holidays in regions where our operations are based
- Unforeseen closures
14.2 Holiday Shipping Delays International holidays that may cause delays include:
- Chinese New Year: 2-4 week shutdown of suppliers and logistics (typically late January/February)
- Christmas and New Year: Extended delays worldwide
- National holidays: Various dates in different countries
- Religious holidays: Ramadan, Eid, Diwali, etc.
14.3 Plan Ahead
- Order well in advance during holiday seasons
- Expect processing and shipping delays
- Last-minute orders may not arrive by holidays
- We do not guarantee delivery by specific dates or events
SECTION 15 - EXPEDITED SHIPPING DISCLAIMER
15.1 No Guarantees Expedited shipping options:
- Reduce estimated delivery time but do NOT guarantee delivery dates
- Are subject to all the same delays and limitations as standard shipping
- May still take longer than estimated
- Do not bypass customs processing
15.2 No Refunds for Delays
- Expedited shipping fees are non-refundable
- We do not provide refunds, credits, or compensation if expedited shipments are delayed
- Processing time still applies before expedited shipping begins
15.3 Availability
- Expedited shipping may not be available for all products or destinations
- We reserve the right to cancel expedited orders and refund the expedited shipping fee only
SECTION 16 - LIMITATION OF LIABILITY
16.1 Maximum Liability Our maximum liability for any shipping-related claims is limited to the lesser of:
- The purchase price of the undelivered or damaged product
- $100 USD
16.2 Excluded Damages We are NOT liable for:
- Indirect, incidental, special, or consequential damages
- Lost profits or business opportunities
- Missed events, deadlines, or occasions
- Inconvenience or frustration
- Time or expense in dealing with shipping issues
- Loss of use or enjoyment of products
- Emotional distress or mental anguish
16.3 No Liability for Third Parties We are not liable for actions, errors, omissions, delays, or failures of:
- Shipping carriers
- Customs authorities
- Third-party logistics providers
- Other third parties involved in shipping
SECTION 17 - YOUR OBLIGATIONS
17.1 You Agree To:
- Provide accurate, complete shipping information
- Be available to receive deliveries or arrange for receipt
- Pay all customs duties, taxes, and fees
- Monitor tracking information
- Contact carriers directly for delivery issues
- File claims within specified timeframes
- Comply with all terms of this Shipping Policy
17.2 You Acknowledge:
- All shipping times are estimates, not guarantees
- Delays are possible and often beyond our control
- International shipping involves customs clearance which causes delays
- Tracking may be limited or unavailable
- You have no claim for delayed shipments
- We have broad discretion in resolving shipping issues
SECTION 18 - CONTACT FOR SHIPPING ISSUES
18.1 When to Contact Us Contact us at support@notag.co ONLY if:
- Tracking has not updated for more than 20 consecutive days
- Maximum estimated delivery time plus 15 days has passed with no delivery
- Package shows damaged or exception in tracking
- You received wrong or damaged items (within 7 days)
18.2 Required Information Include in your email:
- Order number
- Tracking number
- Clear description of the issue
- Supporting documentation (photos, tracking screenshots)
- Subject line: "Shipping Issue - Order [Order Number]"
18.3 Response Time
- We will respond to shipping inquiries within 2-5 business days
- Complex issues may take 7-14 days or longer
- Investigation of lost packages may take 30-90 days
- We are not obligated to provide daily updates
18.4 Premature Inquiries Inquiries submitted before appropriate timeframes may:
- Receive delayed responses
- Be closed without resolution
- Result in longer overall resolution time
Wait for full estimated delivery time plus 15 days before contacting us.
SECTION 19 - MODIFICATIONS TO SHIPPING POLICY
19.1 Right to Modify We reserve the absolute right to modify this Shipping Policy at any time without notice or liability.
19.2 Effective Date Changes are effective immediately upon posting. Your order is governed by the Shipping Policy in effect at the time of purchase.
19.3 No Retroactive Application Policy changes do not apply retroactively to orders already placed unless required by law.
SECTION 20 - SHIPPING POLICY SUMMARY
Key Points:
- ✓ Processing: 2-7 business days (up to 10-15 days during peak times)
- ✓ Standard Shipping: 15-45 business days (20-60 to remote areas)
- ✓ Premium Shipping: 7-15 business days
- ✓ Express: 3-10 business days (when available)
- ✓ Total Time = Processing + Shipping + Customs
- ✓ All times are estimates, NOT guarantees
- ✓ You pay ALL customs duties, taxes, and import fees
- ✓ Shipping costs are non-refundable
- ✓ We are NOT liable for shipping delays
- ✓ You are responsible for accurate address information
- ✓ Tracking provided when available (may be limited)
- ✓ Contact us only after max delivery time + 15 days
IMPORTANT REMINDERS:
- Orders during Chinese New Year may experience 2-4 week delays
- Holiday seasons cause significant delays worldwide
- International shipping involves customs which causes delays
- No refunds or compensation for delayed shipments
- All terms in our Terms of Service apply to shipments
ACKNOWLEDGMENT
BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THIS SHIPPING POLICY, INCLUDING ALL LIMITATIONS, DISCLAIMERS, AND TERMS CONTAINED HEREIN.
For questions: support@notag.co